Terms of service

Terms of Service

Last Updated: October 3, 2026

Welcome to WALU Coffee & Bakery. These Terms of Service (“Terms”) govern your use of our website, online store, and any products or services offered through our Shopify store.

By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About WALU Coffee & Bakery

WALU Coffee & Bakery (“WALU,” “we,” “us,” or “our”) provides coffee, Vietnamese bread, bánh mì, pastries, prepared foods, and related products through our online store and physical locations, where applicable.

We reserve the right to update, modify, or discontinue products, services, or portions of our website at any time without prior notice.

2. Eligibility

By using our website or placing an order, you represent that you are legally able to enter into a binding agreement under applicable law.

If you are placing an order on behalf of another person or business, you represent that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, and other information displayed on our website are accurate.

However:

  • Product appearance may vary slightly from photographs.

  • Availability may change without notice.

  • Ingredients and recipes may change from time to time.

  • Actual product colors, sizes, portions, and appearance may vary.

  • We reserve the right to correct pricing, description, or availability errors.

For fresh food and beverages, the product received may not look exactly like the photographs displayed online.

4. Food Allergies & Dietary Information

Our products may contain or come into contact with common food allergens, including but not limited to:

  • Milk and dairy

  • Eggs

  • Wheat and gluten

  • Soy

  • Peanuts

  • Tree nuts

  • Sesame

Because our products may be prepared in a shared kitchen or preparation environment, we cannot guarantee that any product is completely free from allergens or cross-contamination.

Customers with food allergies or dietary restrictions are responsible for reviewing available ingredient information and contacting WALU before placing an order if they have questions.

If you have a severe food allergy, please exercise appropriate caution when ordering.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to:

  • Accept or decline an order;

  • Limit quantities;

  • Cancel an order;

  • Correct pricing or product information errors; or

  • Refuse service when permitted by applicable law.

If we cancel an order after payment has been processed, we will generally issue a refund to the original payment method.

6. Pricing & Taxes

Prices displayed on our website are subject to change without notice.

Applicable sales tax and other required charges may be added at checkout based on the customer's location and applicable law.

WALU is not responsible for errors caused by third-party payment processors, delivery platforms, or other service providers.

7. Payment

We accept payment methods made available through our Shopify checkout.

By providing payment information, you represent that you are authorized to use the payment method associated with your order.

All payment transactions are processed through third-party payment providers. WALU does not knowingly store complete payment card information on its own systems.

8. Pickup & Delivery

If pickup is available, customers are responsible for collecting their orders during the designated pickup period.

For delivery orders, the customer is responsible for providing accurate delivery information, including the correct address and contact information.

WALU is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete customer information;

  • Customer unavailability;

  • Traffic or weather conditions;

  • Delivery service interruptions; or

  • Circumstances outside our reasonable control.

For food-quality concerns, please refer to our Return & Refund Policy.

9. Order Changes & Cancellations

Because many of our products are freshly prepared, orders may begin preparation shortly after they are placed.

Requests to change or cancel an order should be made as soon as possible.

Once an order has entered preparation, we may be unable to modify or cancel it.

Large, catering, customized, or scheduled orders may be subject to additional cancellation or deposit requirements.

10. Returns & Refunds

Fresh and perishable food and beverage products generally cannot be returned.

If you receive an incorrect, missing, damaged, spoiled, or otherwise problematic item, please contact us as soon as possible.

Please see our Return & Refund Policy for additional information regarding refunds, replacements, cancellations, and eligible merchandise returns.

11. Website Use

You agree to use our website only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful activities;

  • Attempt to interfere with the operation or security of the website;

  • Access areas or information that you are not authorized to access;

  • Upload malicious code, viruses, or harmful material;

  • Copy or misuse our website content;

  • Use automated systems to improperly access or collect information from our website; or

  • Impersonate WALU, our employees, or another person.

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

12. Intellectual Property

All content appearing on our website, including but not limited to:

  • WALU name and branding;

  • Logos;

  • Photographs;

  • Product descriptions;

  • Graphics;

  • Designs;

  • Written content;

  • Website layout; and

  • Other original materials

is owned by or licensed to WALU Coffee & Bakery and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially use our content without our prior written permission.

13. Customer Reviews & User Content

If you submit reviews, photographs, comments, or other content to WALU through our website or other channels, you represent that you have the right to submit that content.

By submitting content, you grant WALU permission to use, reproduce, display, and publish the content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive, or otherwise inappropriate.

14. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, delivery providers, analytics services, social media platforms, and other technology providers.

Your use of third-party services may also be subject to those providers' separate terms and policies.

WALU is not responsible for the content, availability, policies, or practices of third-party services.

15. Website Availability

We strive to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, technical issues, updates, or circumstances outside our control.

16. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always operate without interruption;

  • Product information will always be error-free;

  • All products will always be available; or

  • The website will be free from viruses or other harmful components.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, WALU Coffee & Bakery and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or other damages arising from your use of our website or purchase of our products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless WALU Coffee & Bakery, its owners, employees, affiliates, and service providers from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of our website.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

20. Changes to These Terms

We may update these Terms from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by the laws applicable to WALU Coffee & Bakery and its business operations, without regard to conflict-of-law principles.

Any dispute will be handled in accordance with applicable law and the jurisdiction of the appropriate courts.

22. Contact Us

If you have questions about these Terms of Service, please contact us:

WALU Coffee & Bakery
Email: hello@walucoffee.com
Phone: (702) 937-7082
Website: walucoffee.com

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.