Shipping policy

Shipping & Delivery Policy

Last Updated: October 3, 2026

At WALU Coffee & Bakery, we primarily offer local delivery and pickup for our fresh coffee, Vietnamese bread, bánh mì, pastries, and other food products.

Because our products are fresh and perishable, we currently focus on local delivery rather than traditional nationwide shipping.

1. Local Delivery

WALU may offer local delivery through third-party delivery platforms, including:

  • DoorDash

  • Uber Eats

  • Grubhub

Delivery availability depends on your location, operating hours, product availability, and the delivery platform being used.

If delivery is available for your address, the available delivery option and estimated delivery time will generally be displayed during checkout or through the applicable delivery platform.

2. Delivery Fees

Delivery fees are determined by the applicable delivery platform and may vary based on factors such as:

  • Delivery distance

  • Time of day

  • Demand

  • Promotions

  • Platform fees

  • Your location

WALU does not control delivery fees charged by third-party delivery platforms.

Additional service fees, taxes, tips, or other charges may also apply depending on the platform.

3. Delivery Times

Our food and beverages are prepared fresh for each order.

Estimated delivery times provided by DoorDash, Uber Eats, Grubhub, or our online store are estimates only and are not guaranteed.

Delivery times may be affected by:

  • Order volume

  • Food preparation time

  • Traffic

  • Weather

  • Driver availability

  • Distance

  • Delivery platform operations

  • Other circumstances outside WALU's reasonable control

We appreciate your patience when unexpected delays occur.

4. Delivery Areas

Our delivery area may vary depending on the delivery platform and current availability.

If your address is outside the available delivery area, the delivery platform may not provide WALU as an available option.

WALU reserves the right to modify its delivery area at any time.

5. Third-Party Delivery Services

When an order is delivered through DoorDash, Uber Eats, Grubhub, or another third-party delivery provider, the delivery is subject to that provider's terms and policies.

Once an order has been handed over to the delivery provider, WALU may have limited control over:

  • Driver assignment

  • Delivery route

  • Delivery time

  • Traffic-related delays

  • Delivery communication

  • Delivery completion

If you experience a delivery-related problem, please contact us and/or the applicable delivery platform as soon as possible.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Name

  • Delivery address

  • Apartment or unit number

  • Phone number

  • Special delivery instructions

WALU is not responsible for failed or delayed delivery caused by incorrect or incomplete information provided by the customer.

If you realize that your delivery information is incorrect, please contact the delivery platform or WALU immediately.

7. Missed or Failed Deliveries

Customers should be available to receive their order when the delivery arrives.

If a driver cannot complete delivery because the customer is unavailable, cannot be contacted, provides an incorrect address, or otherwise prevents delivery, the order may not be eligible for a refund or replacement.

Because our products are fresh and perishable, we generally cannot resell or reuse food that has been returned after an unsuccessful delivery attempt.

8. Damaged, Missing, or Incorrect Items

Please check your order as soon as possible after delivery.

If you receive:

  • A missing item;

  • An incorrect item;

  • A damaged item; or

  • A food or beverage item that has a quality issue;

please contact WALU as soon as possible, preferably within 24 hours of delivery.

Please provide your order number and, when applicable, photographs of the order.

We will review the situation and determine whether a replacement, store credit, or refund is appropriate.

9. Food Quality After Delivery

Our products are prepared fresh and are intended to be enjoyed shortly after delivery.

Once the order has been delivered, the customer is responsible for promptly storing or consuming perishable products as appropriate.

WALU is not responsible for food quality issues resulting from leaving food unattended for an extended period, improper storage, or failure to follow applicable food-safety instructions.

10. Pickup Orders

If pickup is available, customers may collect their orders directly from WALU during the designated pickup period.

Pickup orders should be collected promptly.

Because our products are fresh and perishable, we generally cannot provide refunds for orders that are not picked up due to customer error or failure to arrive during the designated pickup period.

11. Nationwide Shipping

At this time, WALU Coffee & Bakery primarily focuses on local delivery and pickup.

We do not currently offer standard nationwide shipping for fresh coffee beverages, bánh mì, Vietnamese bread, pastries, or other perishable prepared foods.

If WALU begins offering shipping for packaged, non-perishable products in the future, separate shipping terms may apply.

12. Contact Us

If you have a question or concern regarding your delivery, please contact us:

WALU Coffee & Bakery
Email: hello@walucoffee.com
Phone: (702) 937-7082
Website: walucoffee.com

When contacting us about an order, please provide your order number, the name used for the order, and a brief description of the issue.

Our Commitment

We want your WALU experience to be fresh, convenient, and enjoyable. We work with our delivery partners to get your order to you as quickly and safely as reasonably possible.

Thank you for supporting WALU Coffee & Bakery!