Refund policy

Return & Refund Policy

Last Updated: October 3, 2026

Thank you for choosing WALU Coffee & Bakery. We take pride in preparing fresh coffee, Vietnamese bread, bánh mì, pastries, and other food products for our customers.

Because most of our products are fresh and perishable, our return and refund policy is designed to protect both the quality of our food and our customers.

1. Fresh & Perishable Food Products

Due to food safety and quality concerns, we generally do not accept returns or exchanges of food or beverage items once they have been picked up, delivered, or received by the customer.

This includes, but is not limited to:

  • Coffee and espresso beverages

  • Vietnamese coffee

  • Bánh mì and sandwiches

  • Vietnamese bread and pastries

  • Bánh bao and other prepared foods

  • Cakes, desserts, and other perishable products

  • Customized or made-to-order food items

However, if there is a problem with your order, please contact us as soon as possible. We will review the situation and, when appropriate, offer a replacement, store credit, or refund.

2. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us within 24 hours of receiving your order.

Please provide:

  • Your order number

  • A description of the issue

  • Photos of the items received, when applicable

After reviewing the issue, we may provide a replacement or refund for the affected item.

3. Damaged or Poor-Quality Items

If an item arrives damaged, spoiled, unsafe, or does not meet our expected quality standards, please contact us as soon as possible, preferably within 24 hours of receiving your order.

We may request photographs or other information to help us understand the issue.

If the issue is confirmed, we may provide:

  • A replacement item;

  • Store credit; or

  • A full or partial refund, depending on the circumstances.

4. Order Cancellation

For orders that have not yet been prepared, we may be able to accommodate a cancellation request.

Because our food is often prepared specifically for each order, cancellation requests must be made as soon as possible. Once an order has been prepared or is in the process of preparation, it may not be possible to cancel or refund the order.

For scheduled or large orders, additional cancellation terms may apply and will be communicated at the time of ordering.

5. Pickup Orders

Customers are responsible for reviewing their order at pickup when possible.

Once a pickup order has been accepted by the customer, we generally cannot accept returns of food or beverages. If there is an issue with the order, please contact us within 24 hours so we can review the situation.

6. Delivery Orders

For delivery orders, please inspect your order shortly after delivery.

If an item is missing, incorrect, damaged, or otherwise has an issue, contact us within 24 hours of delivery and provide your order number and, when applicable, photos of the order.

If the problem was caused by an issue with the delivery service, we may assist you in contacting the delivery provider. Refunds or credits will be considered based on the circumstances.

7. Non-Food Items

If WALU Coffee & Bakery sells non-perishable merchandise, such as apparel, mugs, tumblers, coffee equipment, or other merchandise, those products may be eligible for return if they are unused and in their original condition.

Unless otherwise stated on the product page, return requests for eligible non-food merchandise must be made within 30 days of purchase.

Customers may be responsible for return shipping costs unless the item was defective, damaged, or incorrectly shipped.

8. Refunds

If your refund is approved, the refund will generally be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

Depending on the circumstances, WALU Coffee & Bakery may offer store credit or a replacement instead of a monetary refund.

9. Final Sale & Promotional Items

Certain promotional, discounted, customized, or special-order items may be considered final sale and may not be eligible for a refund or exchange.

Any applicable restrictions will be clearly communicated at the time of purchase.

10. Contact Us

If you have a problem with your order or believe you may be eligible for a refund, please contact us as soon as possible.

WALU Coffee & Bakery
Email: hello@walucoffee.com
Phone: (702) 937-7082
Website: walucoffee.com

Please include your order number and a brief description of the issue so that we can assist you as quickly as possible.

Our Commitment

At WALU Coffee & Bakery, we want every customer to enjoy their coffee and Vietnamese food fresh, delicious, and as expected. If something isn't right with your order, please let us know. We will do our best to review the situation and find a fair solution.